Refund policy

Each Store sets its own refund policy, shown on its pages. If a Store doesn't state one, contact the Store first through its page; it can issue full or partial refunds from its dashboard.

Refunds go back to the original payment method through the payment provider, usually within 5–10 business days depending on your bank. A full refund ends access to that purchase.

Cancelling a membership stops future renewals. It does not refund the current period unless the Store chooses to.

If a Store doesn't respond within 7 days about a product that was not delivered or is materially different from its description, contact HOBBAY support. Your statutory consumer rights are not affected.